Servicing 

Servicing Information

Thank you for allowing General Mortgage Capital Corporation (GMCC) to assist with your mortgage needs. The servicing of your loan will likely be transferred to a new servicer within the first 30-90 days of closing. Please see below for important information you will need to know before and after your loan is transferred.

Before your loan is transferred, GMCC is your servicer. If your mortgage payment is due to GMCC, we will send out a mortgage statement with coupons by USPS about two weeks prior to your payment due date. If you would like to make a payment sooner, there are payment coupons included with the loan documents.

GMCC does not accept partial payments, only payment in full.

GMCC only accepts the following types of payment methods:
- Personal check
- Business check
- Cashier's check
- Money order
- Bill pay check (available with *most* major banks at no additional cost to consumer)
Please ensure that your check includes the loan number (listed on loan documents and mortgage statement/coupon).
Please note that the payment address may differ depending on when your loan closed.
Loans with closing date AFTER 1/1/2022 should be sent to: General Mortgage Capital Corporation P.O. Box 650094
Dallas, TX 75265-0094
After your loan transfers, GMCC will send you a "Notice of Servicing Transfer" letter that indicates when we will stop accepting your payments. The letter will also have your new servicer's information. It is possible that even after the loan transfers, a payment could still be due to GMCC so it is important to review the transfer letter carefully. If you are unsure if your loan has been transferred or where your payment is due, please reach out to our Servicing Department by phone 877-841-0510 Monday thru Friday 8am-9pm ET. 1098 Forms: GMCC will be sending 1098 forms via USPS no later than 1/31 of the following tax year.
Tax year 2021: email electronic copy requests to [email protected]
Tax year 2022 onward: call 877-841-0510